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황은정 ( Hwang Eun-Jeong ) - 세한대학교 간호학과
심인옥 ( Sim In-Ok ) - 중앙대학교 적십자간호대학
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Abstract
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Purpose: The study purposes were to construct and test structural equation modeling on the causal relationship of community residents’perceived quality of care, image, and role performance with satisfaction, intention to (re)visit and intention to recommend hospital.
Methods:A cross-sectional survey was conducted with 3,900 community residents from 39 district public hospitals. The questionnaire was designedto collected information on personal characteristics and community awareness of public hospitals. Community awareness consistedof 6 factors and 18 items. The data were collected utilizing call-interview by a survey company. Research data were collected via questionnairesand analyzed using SPSS version 20.0 and AMOS version 20.0.
Results: Model fit indices for the hypothetical model were suitablefor the recommended level: χ 2=796.40 (df=79, p <.001), GFI=.93, AGFI=.90, RMSR=.08, NFI=.94. Quality of care, image, and roleperformance explained 68.1% of variance in community awareness. Total effect of quality of care process factors on satisfaction (pathcoefficients=3.67), intention to (re)visit (path coefficients=2.67) and intention to recommend hospital (coefficients=2.45) were higherthan other factors.
Conclusion: Findings show that public hospitals have to make an effort to improve community image through the provisionof quality care, and excellent role performance. Support for these activities is available from both Central and Local Governments.
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KeyWords
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지역주민, 공공병원, 만족도
Community, Public hospitals, Satisfaction
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원문 및 링크아웃 정보
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등재저널 정보
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